Online Reviews Management

Why Online Reviews Are Important

Reviews build trust between the client and the business. Having a large number of reviews helps build immediate trust. Online reviews have become critically important to business owners. They affect how relevant you are on search engines and how your customers view your business.


Today’s challenge is how a business stays on top of these reviews. There are many sites where consumers leave reviews, making this task very daunting. The old way of thinking was to ignore bad reviews, and maybe they will disappear. That is not the case. Business owners need a way to monitor and respond to all their reviews.

Facts About Online Reviews

Before dining or shopping, 93% of U.S. consumers check online reviews at least some of the time. 72% of consumers trust online reviews as much as recommendations from friends and family. 4 out of 5 consumers have reversed a purchase decision based on negative online reviews. Unhappy customers tell an average of 24 people about their experience; happy ones tell 15 people. 90% of typical U.S. consumers read online reviews; 6% write them.


Let Maine Street Marketing handle reviews management for your business. We will increase, respond and manage your online reviews. We want to grow your business!

WeCanHelp@MaineStreetMarketing.com


Why Your Business Needs Review Management

Review management will help convert more happy customers into reviewers.

Ask and remind them to write a review

Increases the number of good reviews

Make the process easier

Drives customers to a destination designed to convert them into reviewers

Guide each reviewer through selecting the best review site and completing the review

Helps you identify and respond to unhappy customers


Real-Time Reputation Monitoring

Reviews show up faster than most businesses can keep track of them. That’s why we monitor your reputation through a centralized dashboard that pulls every review, on every major site, into one place.

What This Means for Your Business

All your reviews tracked in one place, from Google to Facebook to Yelp and beyond

Instant alerts when a new review comes in, so nothing sits unanswered

A clear view of your reputation trends over time, not just a snapshot

Simple tools to request reviews from happy customers by email or text

A look at how your ratings and review volume compare to local competitors

The ability to respond to reviews quickly and consistently, in your own voice

Regular reports that show your reputation improving month over month

You stay informed. Your customers feel heard. And your business looks its best everywhere people are searching for it.

FAQ

Online Reviews Management

Reviews build trust between you and potential customers before they ever walk through your door. A large volume of reviews creates instant credibility, and reviews also directly affect how visible your business is on search engines like Google. In short, reviews shape both what customers think of you and whether they find you in the first place.
Before dining or shopping, 93% of U.S. consumers check online reviews at least some of the time, and 72% trust online reviews as much as a recommendation from a friend or family member. Reviews have essentially become word-of-mouth at scale.
Yes. 4 out of 5 consumers have reversed a purchase decision after reading a negative review. Unhappy customers also tell an average of 24 people about a bad experience, compared to 15 people for happy customers — which is exactly why ignoring negative reviews and hoping they disappear doesn't work.
There's a real gap: 90% of consumers read reviews, but only 6% actually write one. Most happy customers are willing to leave a review — they just need to be asked, reminded, and given an easy way to do it. That gap is exactly what review management is designed to close.
We handle the full cycle of your online reputation: we ask and remind happy customers to leave reviews, make the process simple, guide each reviewer to the best review site and walk them through completing it, and help you identify and respond to unhappy customers before a bad experience turns into a bad review that lingers online.
We create a clear, guided path for happy customers — prompting them at the right moment, simplifying the review process, and directing them to a review destination designed to convert satisfied visitors into actual written reviews, rather than leaving it to chance.
Part of our job is to help you spot unhappy customers early and respond to them directly. Responding thoughtfully to negative feedback — rather than ignoring it — shows future customers that you take concerns seriously, which can soften the impact of an occasional bad review.
Email us at WeCanHelp@MaineStreetMarketing.com or reach out through our Contact Us page. We'll talk through where your reviews currently stand and set up a system to increase, respond to, and manage them going forward.

Let Maine Street Marketing handle reviews management for your business.

Contact Us